Business Need

Healthcare professionals often interact with vendors in situations that require tact, professionalism, and sound judgment. Poor communication in these moments can create confusion, strain relationships, or weaken alignment with organizational priorities. This project was designed to help learners navigate vendor conversations more effectively through realistic, decision-based practice.

Audience

This learning experience was designed for healthcare professionals who interact with external vendors and need to communicate clearly, professionally, and strategically in workplace settings.

Learning Goals

Design Approach

This project was designed as a scenario-based learning experience that places learners in realistic communication situations involving vendors and healthcare professionals. The experience was structured to help learners evaluate response options, consider the impact of tone and strategy, and practice stronger communication choices in context. The goal was to create a focused, practical learning experience that connected communication decisions to professional credibility and workplace effectiveness.

AI Enhanced Workflow

Content Development Support

AI supported parts of the development workflow by helping organize ideas, refine content direction, and accelerate early drafting during the design process.

AI-Powered Reflection Interaction

AI was used to help explore response options, strengthen wording, and support the development of realistic communication scenarios and dialogue.

Design Oversight and Alignment

Instructional design judgment guided the final structure, tone, and learning flow to ensure the experience remained aligned to the intended communication goals and healthcare context.

AI supported early ideation and drafting, while instructional design decisions shaped the final learner experience.

Project Process

Step 1

Defined the communication challenge within a healthcare context and identified the key interaction points, stakeholder needs, and judgment skills the learning experience needed to address. 

Step 2

Used an ADDIE-informed approach to structure the experience around realistic vendor communication scenarios, response choices, and communication outcomes that reflected workplace relevance.

Step 3

Built the project using interactive scenario elements, visual support, and learner-centered design strategies to create an experience that was clear, focused, and instructionally aligned. 

Step 4

Adapted the final project into a portfolio case study that highlights instructional design thinking, scenario development, and the translation of a professional communication challenge into an engaging digital learning experience. 

Visual Preview

Scenario Introduction

Communication Decision Point

Feedback and Outcome screen

Reflection

This project demonstrates my ability to design learning experiences around

professional communication challenges in a specialized context.

It reflects my approach to scenario-based design, workplace relevance,

and building interactive learning that helps learners apply judgment in realistic situations.